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Terms of Trade – Juul & Dolores
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Sales- and delivery conditions:

1. ORDERING

At Juul & Dolores products can only be ordered at our website: www.juuldolores.com .

All prices at the website are in Danish Crowns (DKR), and including danish VAT and other charges.

Reservations for increases in expenses, taxes and charges, currency changes, out of stock items and typographical errors.

 

2. PAYMENT

At www.juuldolores.dk the methods of payment are Visa/Dankort, Visa Electron and MasterCard.

The transaction fees are 1,45 % for Danish issued Credit Cards, and 2,75 % for foreign cards.

The payment will not be withdrawn from your account before the date the order is dispatched from Juul & Dolores. The withdrawal will never exceed the amount approved by You, when you placed the order.

 

3. DELIVERY

Goods from Juul & Dolores are sent by PostNord, to delivery directly to you home address.

Delivery time is usually 4-5 days.

Shipping expenses are 39,- DKR, regardless of your order.

Furniture is exempted from the ordinary terms of delivery.

Furniture is only delivered 3 times a year: March, July and November.

Have you placed an order for a piece of Furniture, we will contact you as soon as we know the expected date of delivery.

 

4. CANCELLATION

Items bought in our Webshop can be returned within 14 days from the date of purchase. The item must be returned in the same mint condition as at reception.

If you make use of your means of cancellation, Juul & Dolores will refund all payment received from you, including shipping expenses at delivery.

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5. COMPLAINTS

You have a 24 months warranty on all type of goods. Complaint must be done in reasonable time, which is within 2 months from the date you have discovered any errors or deficiencies.

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6. PRIVACY POLICY

Juul og Dolores  understand and respect the importance of privacy on the internet. Therefore, we never disclose or sell information about our customers to third parties. Disclosure of this information will only take place, in the special cases where it is necessary to complete a transaction.

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7. A FEW WORDS ON WARRANTY AND RETURN OPTIONS:

The return of Goods due to complaint, is done at the Buyer’s own expense and liability. All return Goods must be sent to the following address:

Juul & Dolores, Tovelillevej 99, 2300 København S.

Return Packages sent COD  (cash on demand) will be rejected.

Juul & Dolores will return your claim as soon as we have received your product, and have verified that the product complies with the terms of return.

If you have questions regarding your order or exchange / return options, please feel free to contact us: mail: contact@juuldolores.com, phone: +45 30746148